About delivery and shipping
About payment method
Specified Commercial Transactions Law Notation
Privacy policy
Notation based on the Specified Commercial Transactions Law
--ACT ON SPECIFIED COMMERCIAL TRANSACTIONS -
Seller
Atelier sanaey
Name of the person in charge of operation
Ko Yamazaki (KO YAMAZAKI )
address
3-12-3 Tsubakimori, Chuo-ku, Chiba-shi, Chiba 260-0042 2F Atelier sanaey
Explanation of charges other than the product price
In addition to the selling price, shipping fee, cash on delivery fee, and transfer fee may be charged.
Delivery time
We can usually ship within 7 days after payment is confirmed, but it may be delayed depending on the stock status of the product.
Payment method
Credit card / Cash on delivery / Bank transfer / Postal transfer
Payment deadline
Within 4 weeks after ordering. If you do not make a payment within the deadline, we will assume that you do not intend to purchase and will automatically cancel your order.
Returns / Exchanges
・ We will accept returns or exchanges due to defects within 7 days after the item arrives, and only if it is unused and there is no damage or missing item in the box or accessories, so please let us know the reason etc. in advance. Thank you.
・ Please note that we cannot accept returns or exchanges due to customer's convenience.
・ Initial defective products that have significantly passed the replaceable period will be repaired.
・ Our company is not subject to the cooling-off (unconditional cancellation) stipulated by the Specified Commercial Transactions Law. Cooling-off is not available in this online shop.
・ In case of damage during delivery, please contact the delivery company.
・ When returning the product, be sure to enclose the accessories and put it in the box in which the product was packed.
Return / Exchange Shipping
If it is a defective product, we will bear it.
If any abnormality cannot be confirmed, the product will be returned after contacting the customer. In this case, the customer is responsible for the shipping cost.
Service name
Atelier sanaey online store
Phone number / FAX
043-254-4520 / 043-254-4 520
Public email address
Site address
https://aneverlastingpoem.wixsite.com/sanaey